I think this was a fair treatment of the situation. I opened a complaint with Zipcar and they replied within 12h apologizing for the issue, they've also issued a reimbursement of 1h on the time I had paid for the van to account for the extra time I took to load/unload. Because the doors weren't opening I couldn't load some of the stuff I needed to move (and what I loaded took longer than it should've).
When I picked up the van I checked everything as I usually do but I did not check if both the back doors were opening. Last Sunday I had a booking for a van because I had to move some stuff from my lawn. Having sought a resolution or even pragmatic response from Zipcar for several weeks and many emails - none has been forthcoming. Because noone (including Zipcar) removed the flex after i left it there, the bay became ineligible for parking over night - long after my trip had ended. I was entitled to park there per Zipcar's rules - at the time the bay i parked in was, in fact, an eligible bay.
The bay was not suspended on the date or at the time that I parked it there (24 hours earlier) - the parking suspension only came into force overnight. When I hassled them and finally received information about what the ticket related to - the notice confirmed that the ticket was given to the vehicle because it was parked in a suspended bay. In reality - the ticket was given to the vehicle nearly 24 hours after i ended my trip. TERRIBLE customer service They automatically added a £145 charge to my account without sending me any info or confirmation of a parking ticket that was supposedly my fault. Very sad that even though we want to use this service, the app is simply not letting us do that. After struggling to find someone to call, we finally talk to a nice operator who can sadly not to anything, and apologises a lot, giving us 1h credits.
ZIPCAR PHONE NUMBER BLUETOOTH
First the unlock button simply doesn’t work on the app, and then the car can’t be found anymore and is apparently now out of Bluetooth range. After having booked a car, we rush to it, and try for half an hour to unlock it. To book a car we had to close and reopen the app multiple times to restart the process as we were met with bugs and multiple error messages again (!!). After trying different cards (a Barclays card could simply not be added) we managed to add a Revolut one. We tried to create an account using the very buggy app, and kept being blocked at the “add payment details” stage, where an error came back no matter what we tried. This has been an absolutely terrible experience. I'm struggling to see the point in remaining a member with them you pay a monthly membership to be able to book their cars, but in practice my bookings are not honoured, and cancelled consistently with astonishingly little notice. For our major trips it seems to happen EVERY TIME. This has forced us to considerably change our trips, or significantly amend how that trip was taken. A one-off issue here and there I can accept, but here's my last 7 recent hires as a family account: Trip: 05/11/22 - ZipCar cancelled on 04/11/22 Trip: 18/12/22 - honoured (single day trip) Trip: 26/12/22 - ZipCar cancelled on 22/12/22 Trip: 15/02/23 - honoured Trip: 25/04/23 - ZipCar cancelled on 23/12/23 Trip: 11/04/23 - honoured Trip: 06/05/23 - ZipCar cancelled 02/05/23 So if you're considering them for a booked car service, bear in mind that we have found they are more likely than not to cancel the booking with mere days (or day) notice. *updated figures" They used to be ok years ago, but recently have started to fall short of being seen as a dependable option. No Longer Dependable - 57% Cancellation Rate
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